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FAQ

FAQ

Is your software genuine?

All our software is absolutely 100% genuine. 

 

Is ordering on your website safe?

Absolutely! The Nu Era Software website site is highly secure. We use industry-leading technology (SSL) to keep your information safe. Nu Era Software automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of up to 256-bits. After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.

 

When will I receive my download?

Need it fast? Use PayPal! PayPal orders are automatically sent within 10 minutes and are always delivered 24/7.

Credit Card orders are processed and verified during business hours Mon-Sat 9AM to 7PM PST. You will receive your download the same day you place your order as long as it's before the cut-off time of 7PM PST. If you place an order after hours you will receive it the following business day.

 

Where is my download?

Please check your order status and check your SPAM folder. If your order status is "Awaiting Payment" then it is still being processed. "Awaiting Fullfillment" and "Shipped" order status's mean you should have your download email. 

You can also as a second option goto http://www.nuerasoftware.com/my-downloads/ Enter your e-mail address and order number and you will be able to download your order.

If you still have not received your download email and your order staus is "Shipped" or "Awaiting Fulfillmet" please send us a message so we can resend your download email.

 

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